Practical challenges of virtual assistants in industrial setups
Is there a future for VAs and Voice Interfaces?
Thema: Automatisierungstechnik
Details
Virtual assistant systems promise ubiquitous and straightforward access to information and applications. Their foundation on intent-oriented queries and support of natural language makes them an ideal tool for human-centric applications. We investigate the challenges of building a virtual assistant. A qualitative study reveals two significant constraints: low user acceptance and a disproportional amount of effort on details. Overall, implementing a virtual assistant for an industrial application is technically feasible but requires significant effort and an understanding of the target audience.
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